1. Access Action/Email.
   
2. Click on the Undelivered section.
   
3. From the drop-down menu next to the Send button, click on the New option.
   
4. Enter a Template Name. Ex. "2nd_Notice"
   
5. Select the default option if you would like this template to be the default.
   
6. If you would like the email to be more dynamic, then select HTML option. If not, then deselect HTML option for rich text only.
   
7. Enter the Email Subject line in the field provided. Ex. "Packages Available For Pickup"
   
8. Enter or paste from document into the Email Body editor.
   
1. If you would like to apply special formatting, then make sure to select the HTML option.
   
2. Enter Tags where needed for auto-population. Ex. {{Track_TrackingNumber}}
   
3. If using batch email with consolidation, then encapsulate the desired information using the Start and End tags. Information is within these tags will be posted for each item for that recipient. Instead of getting an email for package item, the system will place all the package items within one email for the recipient.
   

                        {{PACKAGES_START}}

                        Sender: {{Track_SenderName}}

                        Tracking Number: {{Track_TrackingNumber}}

                        Carrier: {{Track_CarrierName}}

                        {{PACKAGES_END}}

      9.  Click on the Save button to save the new email template.

            

How to process a secondary email notification: